SHIPPING
CARRIERS
We work with New Zealand Post, Courier Post as they are reputable and reliable national and international shipping carriers. They can get your products to you safely and as quickly as possible.
SHIPPING
We act as your agents in posting your purchased goods. We are not responsible for any delays caused by Customs in the recipient country, nor any failure in the delivery process. Nor are we responsible for any import levies, Duty, VAT or additional charges imposed in the recipient county, (which the recipient may be required to pay) prior to the goods being delivered. If you’re unsure, we recommend you check with your local authorities before ordering.
DISPATCH TIME FRAMES
1 to 4 days as we don't dispatch on weekends or public holidays.
DELIVERY TIMES
At all times we will endeavor to deliver your goods within 1-4 working days (after dispatch) in New Zealand and it can take around 5-10 working days in Australia. However, if for unforeseen circumstances we think there will be delays with dispatch of your order we will contact you directly to discuss, and will happily refund your money at your request if the delivery time is deemed not suitable.
TRACKING
All orders are tracked from pick up to delivery. We can provide you with a tracking number as soon as your order is processed.
If for any reason your order does not arrive within the specified delivery time, use the tracking number in the first instance you were given and if you do not see any progress then please contact us.
YOUR RESPONSIBILITIES
1. To ensure the delivery address is full and correct; the customer will be charged for re delivery costs if this information is supplied incorrectly.
2. To ensure that the address is somewhere that someone will be able to accept delivery of the parcel or be prepared to advise a suitable delivery instruction. E.g. leave in carport.
3. Once a parcel has been delivered, it becomes the responsibility of the addressee. Kindling Cracker Ltd will not be responsible for items that are lost, damaged or stolen after delivery.
The client is required to advise Kindling Cracker Ltd if a parcel has not been delivered when expected. A delayed delivery does not constitute a reason to cancel an order and we will not be liable for any loss or damage ensuing from a late or missing delivery. If goods are lost or damaged in transit, please contact us at info@kindlingcracker.com within 10 working days of placing your order so we can investigate.
WARRANTIES & RETURNS POLICY
PRODUCT WARRANTY
At Kindling Cracker Ltd we are committed to keeping our customers happy. We do this by providing quality products you love, with the service levels you deserve, time and time again.
By insisting on the use of only top-grade materials and consistently high-quality levels of manufacture our Kindling Crackers have been created to offer maximum longevity.
The Kindling Cracker firewood splitter warranty is issued to the original purchaser of the Kindling Cracker product, it covers manufacturing defects in materials and workmanship for a period of five years from the date of purchase. In the unlikely event that your Kindling Cracker firewood splitter is faulty we will require proof of purchase and images of the fault, and then if required you will need to package the item so as to prevent any damage in transit and return it to us along with a copy of the postage receipt. If the item is deemed to be faulty Kindling Cracker Ltd will send out a replacement.
The Kindling Cracker firewood splitter 5-Year Product Warranty does not cover the following:
Dulling of the blade, this is not a manufacturing defect it is the natural behavior of a blade edge and the blade may be re-sharpened as you desire.
Damages incurred from accident, alteration, misuse, tampering, negligence, abuse, normal wear and tear, or acts of God
Transference to a second owner
Commercial, contract, or non-residential use
If a particular product is no longer available, Kindling Cracker Ltd reserves the right to replace or substitute it with a current model.
OUR RETURNS POLICY
Generally speaking, we do not offer refunds for change of mind purchases, so please, choose carefully.
Faulty merchandise may be returned for a replacement when accompanied by your original invoice within a reasonable time frame.
If you have received a faulty item, Kindling Cracker Limited will happily pay the packaging and postage costs for a replacement.
As Kindling Cracker Limited is not liable for the loss of items being returned, we recommended you return your unwanted goods using registered mail or courier.
SECURITY AND PRIVACY
We are dedicated to ensuring your personal information remains private and confidential at all times.
PERSONAL INFORMATION
When you place an order with us you will input personal details, including your name, delivery address, telephone number and email address. This information will be encrypted when your order is processed and sent via the internet, ensuring it remains completely confidential.
This information is stored in a secure environment and will only be used to process your order apart from your email address which will be added to our private mailing list. Under no circumstances will your personal information be passed to a third party.
CREDIT CARD PAYMENTS
We do not hold any Credit Card information on site – all Credit Card payments are processed through highly reputable and trusted payment providers.
WEBSITE
CONDITIONS OF USE
Welcome to www.kindlingcracker.com owned by Kindling Cracker Limited. Kindling Cracker provides online features to you, subject to the following conditions. If you visit or shop at www.kindlingcracker.co.nz or www.kindlingcracker.com, you agree to be bound by these terms and conditions. Please read them carefully.
ELECTRONIC COMMUNICATIONS
When you visit www.kindlingcracker.com or send e-mails to us, you are communicating with us
electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or Facebook. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the
property of Kindling Cracker Limited or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of Kindling Cracker Limited and protected by New Zealand and international copyright laws. All software used on this site is the property of, or is licensed to Kindling Cracker Limited and is protected by New Zealand and international copyright laws.
TRADEMARKS
Kindling Cracker graphics, logos, page headers, button icons, scripts, and service names are the trademarks of Kindling Cracker Limited in New Zealand and/or other countries. Kindling Cracker trademarks etc. may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kindling Cracker Limited. All other trademarks not owned by Kindling Cracker Ltd that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Kindling Cracker Ltd.
LICENSE AND SITE ACCESS
Kindling Cracker Ltd grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Kindling Cracker Ltd. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be produced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Kindling Cracker Limited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kindling Cracker without express written consent. You may not use any meta tags
or any other "hidden text" utilizing Kindling Cracker name or trademarks without the express written consent of Kindling Cracker Limited. Any unauthorized use terminates the permission or license granted by Kindling Cracker Ltd. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kindling Cracker so long as the link does not portray Kindling Cracker, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission from Kindling Cracker Ltd.
RISK OF LOSS
All risk for loss of items purchased from Kindling Cracker Ltd pass to you upon our delivery to the carrier.
OTHER BUSINESSES
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Kindling Cracker Ltd does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by Kindling Cracker Ltd on an "as is" and "as available" basis, unless otherwise specified in writing. Kindling Cracker Ltd makes no representation or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specifies in writing. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by law, Kindling Cracker Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Kindling Cracker Ltd does not warrant that this site; information, content, materials, products or services included on or otherwise made available to you through this site; their servers; or e-mail sent are free of viruses or other harmful components. Kindling Cracker Ltd will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
APPLICABLE LAW
By visiting www.kindlingcracker.com you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Kindling Cracker Ltd.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. These policies also govern your visit to www.kindlingcracker.co.nz or www.kindlingcracker.com We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
PRIVACY
We collect personal information in the normal course of providing services for our customers. Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.
LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Kindling Cracker Ltd Limited cannot be held responsible for the actions of any third-party web sites.
SECURITY
We understand the importance of your information and we treat it as strictly confidential. We have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
CARRIERS
We work with New Zealand Post, Courier Post as they are reputable and reliable national and international shipping carriers. They can get your products to you safely and as quickly as possible.
SHIPPING
We act as your agents in posting your purchased goods. We are not responsible for any delays caused by Customs in the recipient country, nor any failure in the delivery process. Nor are we responsible for any import levies, Duty, VAT or additional charges imposed in the recipient county, (which the recipient may be required to pay) prior to the goods being delivered. If you’re unsure, we recommend you check with your local authorities before ordering.
DISPATCH TIME FRAMES
1 to 4 days as we don't dispatch on weekends or public holidays.
DELIVERY TIMES
At all times we will endeavor to deliver your goods within 1-4 working days (after dispatch) in New Zealand and it can take around 5-10 working days in Australia. However, if for unforeseen circumstances we think there will be delays with dispatch of your order we will contact you directly to discuss, and will happily refund your money at your request if the delivery time is deemed not suitable.
TRACKING
All orders are tracked from pick up to delivery. We can provide you with a tracking number as soon as your order is processed.
If for any reason your order does not arrive within the specified delivery time, use the tracking number in the first instance you were given and if you do not see any progress then please contact us.
YOUR RESPONSIBILITIES
1. To ensure the delivery address is full and correct; the customer will be charged for re delivery costs if this information is supplied incorrectly.
2. To ensure that the address is somewhere that someone will be able to accept delivery of the parcel or be prepared to advise a suitable delivery instruction. E.g. leave in carport.
3. Once a parcel has been delivered, it becomes the responsibility of the addressee. Kindling Cracker Ltd will not be responsible for items that are lost, damaged or stolen after delivery.
The client is required to advise Kindling Cracker Ltd if a parcel has not been delivered when expected. A delayed delivery does not constitute a reason to cancel an order and we will not be liable for any loss or damage ensuing from a late or missing delivery. If goods are lost or damaged in transit, please contact us at info@kindlingcracker.com within 10 working days of placing your order so we can investigate.
WARRANTIES & RETURNS POLICY
PRODUCT WARRANTY
At Kindling Cracker Ltd we are committed to keeping our customers happy. We do this by providing quality products you love, with the service levels you deserve, time and time again.
By insisting on the use of only top-grade materials and consistently high-quality levels of manufacture our Kindling Crackers have been created to offer maximum longevity.
The Kindling Cracker firewood splitter warranty is issued to the original purchaser of the Kindling Cracker product, it covers manufacturing defects in materials and workmanship for a period of five years from the date of purchase. In the unlikely event that your Kindling Cracker firewood splitter is faulty we will require proof of purchase and images of the fault, and then if required you will need to package the item so as to prevent any damage in transit and return it to us along with a copy of the postage receipt. If the item is deemed to be faulty Kindling Cracker Ltd will send out a replacement.
The Kindling Cracker firewood splitter 5-Year Product Warranty does not cover the following:
Dulling of the blade, this is not a manufacturing defect it is the natural behavior of a blade edge and the blade may be re-sharpened as you desire.
Damages incurred from accident, alteration, misuse, tampering, negligence, abuse, normal wear and tear, or acts of God
Transference to a second owner
Commercial, contract, or non-residential use
If a particular product is no longer available, Kindling Cracker Ltd reserves the right to replace or substitute it with a current model.
OUR RETURNS POLICY
Generally speaking, we do not offer refunds for change of mind purchases, so please, choose carefully.
Faulty merchandise may be returned for a replacement when accompanied by your original invoice within a reasonable time frame.
If you have received a faulty item, Kindling Cracker Limited will happily pay the packaging and postage costs for a replacement.
As Kindling Cracker Limited is not liable for the loss of items being returned, we recommended you return your unwanted goods using registered mail or courier.
SECURITY AND PRIVACY
We are dedicated to ensuring your personal information remains private and confidential at all times.
PERSONAL INFORMATION
When you place an order with us you will input personal details, including your name, delivery address, telephone number and email address. This information will be encrypted when your order is processed and sent via the internet, ensuring it remains completely confidential.
This information is stored in a secure environment and will only be used to process your order apart from your email address which will be added to our private mailing list. Under no circumstances will your personal information be passed to a third party.
CREDIT CARD PAYMENTS
We do not hold any Credit Card information on site – all Credit Card payments are processed through highly reputable and trusted payment providers.
WEBSITE
CONDITIONS OF USE
Welcome to www.kindlingcracker.com owned by Kindling Cracker Limited. Kindling Cracker provides online features to you, subject to the following conditions. If you visit or shop at www.kindlingcracker.co.nz or www.kindlingcracker.com, you agree to be bound by these terms and conditions. Please read them carefully.
ELECTRONIC COMMUNICATIONS
When you visit www.kindlingcracker.com or send e-mails to us, you are communicating with us
electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or Facebook. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the
property of Kindling Cracker Limited or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of Kindling Cracker Limited and protected by New Zealand and international copyright laws. All software used on this site is the property of, or is licensed to Kindling Cracker Limited and is protected by New Zealand and international copyright laws.
TRADEMARKS
Kindling Cracker graphics, logos, page headers, button icons, scripts, and service names are the trademarks of Kindling Cracker Limited in New Zealand and/or other countries. Kindling Cracker trademarks etc. may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kindling Cracker Limited. All other trademarks not owned by Kindling Cracker Ltd that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Kindling Cracker Ltd.
LICENSE AND SITE ACCESS
Kindling Cracker Ltd grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Kindling Cracker Ltd. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be produced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Kindling Cracker Limited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kindling Cracker without express written consent. You may not use any meta tags
or any other "hidden text" utilizing Kindling Cracker name or trademarks without the express written consent of Kindling Cracker Limited. Any unauthorized use terminates the permission or license granted by Kindling Cracker Ltd. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kindling Cracker so long as the link does not portray Kindling Cracker, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission from Kindling Cracker Ltd.
RISK OF LOSS
All risk for loss of items purchased from Kindling Cracker Ltd pass to you upon our delivery to the carrier.
OTHER BUSINESSES
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Kindling Cracker Ltd does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by Kindling Cracker Ltd on an "as is" and "as available" basis, unless otherwise specified in writing. Kindling Cracker Ltd makes no representation or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specifies in writing. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by law, Kindling Cracker Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Kindling Cracker Ltd does not warrant that this site; information, content, materials, products or services included on or otherwise made available to you through this site; their servers; or e-mail sent are free of viruses or other harmful components. Kindling Cracker Ltd will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
APPLICABLE LAW
By visiting www.kindlingcracker.com you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Kindling Cracker Ltd.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. These policies also govern your visit to www.kindlingcracker.co.nz or www.kindlingcracker.com We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
PRIVACY
We collect personal information in the normal course of providing services for our customers. Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.
LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Kindling Cracker Ltd Limited cannot be held responsible for the actions of any third-party web sites.
SECURITY
We understand the importance of your information and we treat it as strictly confidential. We have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.